Support
We're here to help with Mocka3D
If you run into a problem with the app, have a question about your subscription, or a suggestion, get in touch. We read every message and reply as soon as we can.
Need a hand?
Send us an email and tell us what happened. If it's a bug, include your iPhone model and iOS version — it helps us fix it faster.
Email support sublitool@gmail.comWe usually reply within 48 business hours.
Frequently asked questions
How do I cancel my Mocka3D Pro subscription? +
Subscriptions are managed through the App Store. Open Settings → your name → Subscriptions → Mocka3D and choose cancel. You keep Pro access until the end of the period you already paid for.
How do I request a refund? +
Payments are processed by Apple, so refunds are requested at reportaproblem.apple.com with your Apple account. If you need help with the process, reach out to us.
The mockup looks different from the final product +
Mockups are an approximate preview. Colors, highlights and proportions can vary with your screen, the inks and the sublimation conditions, so small differences from the physical product are expected.
How do I delete my account and data? +
In the app, go to your account settings and choose delete account. Your designs and associated data are removed within a reasonable time frame.